A young graduate, Kieran Harris, from England, claims that he was mistakenly prohibited from flying with easyJet due to a case of mistaken identity.
Harris had booked a flight to Alicante with the low-cost carrier for May 25, having made the reservation the previous month.
However, just a day before the scheduled flight from Liverpool, easyJet contacted him to inform him that he was banned from boarding.
They cited “disruptive behavior” as the reason and stated that he had received a “10-year no-fly sanction” with the airline, lasting until March 15, 2031.
Harris asserts that easyJet has confused him with another individual who shares the same name and birthday.
This person had been sentenced to 12 weeks in prison for exhibiting aggressive and abusive behavior on a flight in 2021. In an interview with the Mirror, Harris expressed his disappointment, saying, “My friend got an email at 6 PM the night before the flight, saying they had this 10-year flight ban. I was gutted. I wasn’t on the booking anymore; I didn’t have a seat on the flight.”
According to Harris, the issue was eventually resolved after he provided easyJet with a picture of his passport to confirm his identity. However, this left him with only a few hours to make it to the airport. He described the experience as “incredibly stressful” and expressed his reluctance to fly with easyJet in the future as a result.
An easyJet spokesperson apologized for the mistaken ban, explaining, “We are very sorry that Mr. Harris was incorrectly advised he couldn’t fly with us. We made this decision in good faith as Mr. Harris shared the same name and date of birth and was flying from the same UK region as a passenger we’d previously banned for a serious offense onboard.”
The spokesperson further stated that once Harris contacted them, the matter was promptly resolved, allowing him to fly as originally planned. easyJet acknowledged the frustration caused by the incident and assured that their team would be in touch with Harris to offer a gesture of goodwill in light of his experience.